Troubleshooting

Set Up Adobe Reader for Printing

​1. Always use Adobe Reader While many programs can open PDF files these days, SmartSource coupons rely on security technologies unique to Adobe Reader. You can get Adobe Reader for free here. 2. Check y...

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Adobe Does Not Allow Connection

For some users, Adobe Acrobat security settings will prevent you from printing. You may receive this message from Adobe: Network Error: Printing was interrupted. Please try again. If so, please follow these ...

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Why are my coupons printing with blank spaces?

The issue could be that you have setup your computer to print directly to your printer. This can cause the printer to run out of memory and print an incomplete coupon. Changing your printer setup to spool print...

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The screen said my coupons were printing, but they never did

Check to verify that your printer is connected and turned on. If you were trying to print several coupons, the file size may be exceeding the amount of memory you have available. Try printing a single coupon....

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A message says I already printed offers that I didn't

SmartSource coupons usually have a print limit of 2 times on any one computer. If you share a computer with other users, they could have used those prints already. Also, offers can expire if the total number th...

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Ad Blockers

Q: I tried printing, but it told me to try again later. A: Occasionally ad blockers will interfere with the Coupon Download. This is because these blockers prevent our secure cookie from establishing a ...

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Printing blank pages instead of coupons

In some instances, you may get blank pages coming out of your printer instead of coupons. When this happens, it's best to check for updates to Adobe Reader. Adobe regularly updates the security functions of t...

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